Swoop Logo, Kitty Spangles, Bim Bim, Ferdiham Swoop Software

Help

Haven't heard from us?

If you haven't received your Serial Number or haven't had a reply from us, then:

  • check your junk mail folders
  • ensure your email account is able to send and receive.
  • check that your email address is the same as the address used when purchasing

Serial Numbers

Serial Numbers can be replaced at any time, quickly and for free by clicking here.

Note: if you have only just made a purchase and are awaiting your Serial Number, please read the section below "I just made a purchase, where is my Serial Number?".

If you have just purchased a product but haven't yet received your Serial Number, please check:

Your Purchase Email Address

  • is the email address you are checking the same address used
    when purchasing?
  • is the email address provided when purchasing, valid?
  • are there any spelling mistakes?

Your Mailbox

  • is the mail in your Junk Mail folder?
  • are there any Junk Mail filters used by your Internet Provider?
  • is your mailbox full?

If you still cannot find the email, please contact us.

This problem has been fixed. Please download the most recent version of the game from here.

We apologise for this hassle. Our Oompa Loompas are working hard to ensure it doesn't happen again.

No, but if you'd like to play Swoop Solitaire instead of Kitty Spangles Solitaire, please contact us for a free license transfer.

Yes! To thank our supporters, Kitty Spangles Solitaire 4 is a FREE update for all registered Kitty Spangles Solitaire adopters.

Downloading & Installing

If OS X informs you that it cannot "open the application" due to an app being provided by an "Unknown Developer", simply right-click (or Control-click) the app icon and select "Open".

Purchasing

We want our customers to be happy, so if you are dissatisfied with any product purchased through the Swoop Software Store, just let us know within 30 days of purchase.

Your Serial Number will be rescinded and your payment will be fully refunded.

Please note that purchases through Apple's Mac App Store are subject to Apple's refund policies.

A Serial Number can be purchased quickly and securely via PayPal by clicking here.

PayPal provides a range of payment options, including credit cards and bank transfers.

You do not need to be a member of PayPal to make PayPal purchases.

No. All updates released to date can be used with your existing license.

You may, however, be asked to renew your Serial Number, especially if installing your Swoop Software purchase on a new Mac.

Renewing a Serial Number is FREE and can be done quickly by clicking here.

Swoop Software products purchased through Apple's Mac App Store are subject to Apple's terms and conditions regarding refunds.

Please contact Apple Customer Support for any Mac App Store refunds or queries.

Our Games

Unfortunately, and with great regret, work on our games has been put on hiatus.

Although we would love to continue improving our games and creating new ones, the commercial reality of competing on (and with) the Mac App Store is stark. With the Mac App Store in the state it is, we can't justify further Mac game development at this time.

Swoop Solitaire is a re-working of Kitty Spangles Solitaire, designed for people who want a more traditional-looking solitaire game, but with all of Kitty's most popular features.

Both games play identically, but have some different visual and audio elements to suit their respective themes.

No. Both games will continue to be improved and updated over time.

No. If you wish to use Swoop Solitaire instead of Kitty Spangles Solitaire, please contact us for a free license transfer.

No, but if you'd like to play Swoop Solitaire instead of Kitty Spangles Solitaire, please contact us for a free license transfer.

Technical Help

This is due to Apple's Gatekeeper. To fix this, right-click (or Control-click) on the app, then select "Open". Confirm that you wish to open the app, and OS X will remember your choice.

Yes. If a Swoop Software game ever goes missing from your Mac (e.g. the product has been moved to your Trash) you can simply download the game again. You do not need to purchase a second time.

Please download the most recent version of the game from here.

This problem has been fixed. Please download the most recent version of the game from here.

Simply drag the app from your Applications Folder to your Trash.

This problem has been fixed. Please download the most recent version of the game from here.

This problem has been fixed. Please download the most recent version of the game from here.

On older Macs with only 32MB of video memory, such as the eMac or iBook G4, the cards in Kitty Spangles Solitaire 4.0.1 and later may appear garbled.

Please contact us for help with this problem.

Older Versions

Versions of our games suitable for older Macs can be downloaded from here.

Languages

Kitty for iPad?

We do, too!

Unfortunately, we're not currently working on iOS versions of our games.

We may revisit this issue at some point, but right now we're very busy with other projects.

Solitaire Game Rules

Windows Spider Solitaire has three difficulty levels: easy, medium and hard.

Our equivalents for the Mac are: Black Widow (uses one suit), RedBlack Spider (uses two suits) and Spider (uses four suits).

Contact Us

Have you played Swoop Solitaire?
Have you played
Swoop Solitaire?
Have you played Kitty Spangles Solitaire?
Have you played
Kitty Solitaire 4?
Have you played Kitty Spangles Sudoku?
Have you played
Kitty Sudoku?
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